1. Let us know
Email us at support@braaibaas.shop within 30 days of delivery. Tell us your order number and whether you want a refund or an exchange.
Risk-free shopping
Returns & refunds
Every Braai Baas order is covered by our 30-day money-back guarantee. If your gear is not right, we make it right.
30-day money-back guarantee
Try your Braai Baas gear for 30 days. Not impressed? Return it for a full refund. No long forms, no awkward questions.
2. Pack it safely
Return the product in its original packaging with all accessories, manuals and free items included. Resaleable condition helps us process your return faster.
3. Send it back
Use a tracked courier to our warehouse address. Return shipping is for your account unless the item is faulty or we sent the wrong product.
4. Refund or exchange
Once we receive and inspect the return, we process your refund to the original payment method or ship your exchange within 5 business days.
Return conditions
- The return is started within 30 days of delivery.
- The product is unused, clean and in its original packaging.
- All accessories, manuals and free gifts are included.
- The product has not been damaged by misuse, water, fire or unauthorised repairs.
- Consumables and hygiene items can only be returned unopened.
What is not covered
- Products damaged by misuse, neglect or failure to follow instructions.
- Consumables that have been opened or used up.
- Water or heat damage to the electric motor unit.
- Items modified or repaired by anyone other than Braai Baas.
- Commercial or rental use.
Faulty or incorrect items
If we sent the wrong product or it arrives faulty, we cover the return shipping and send a replacement or full refund — your choice. Please include photos of the fault or incorrect item in your email so we can sort it out quickly.
Refund timing
Refunds are processed within 5 business days of us receiving your return. Depending on your bank or payment provider, it may take another 2–5 business days for the funds to show in your account.
Still have questions? Read our FAQ or shipping details.
How returns work
Your 30-day money-back guarantee explained
Quick answers on starting a return, refunds, shipping costs and what happens if something is faulty.
Email us at support@braaibaas.shop within 30 days of delivery with your order number and whether you want a refund or exchange. Pack the product in its original packaging with all accessories and use a tracked courier to send it back.
Every Braai Baas order is covered by a 30-day money-back guarantee. Try your gear for 30 days from delivery. If it is not right for you, return it in resaleable condition and we refund you — no long forms or awkward questions.
We process refunds within 5 business days of receiving your return. Depending on your bank or payment provider, it can take another 2–5 business days for the funds to appear in your account.
You can return unused products in their original packaging within 30 days of delivery. All accessories, manuals and free gifts must be included. Consumables and hygiene items can only be returned unopened.
Return shipping is for your account unless we sent the wrong product or the item is faulty. For faulty or incorrect items, we cover the return shipping and send a replacement or full refund.
Email us with photos of the fault or incorrect item. We will arrange collection or reimburse your return shipping, then send a replacement or process a full refund — your choice.